We at Motocross Store are committed to providing high-quality products and a seamless shopping experience. If for any reason you are not fully satisfied with your purchase, our refund and returns policy ensures that your concerns are handled quickly and fairly.
Eligibility for Returns
To qualify for a return, items must be:
- Purchased directly from our website or authorized store.
- In their original, unused condition with all tags, labels, and packaging intact.
- Returned within 30 days of delivery.
Products that are damaged due to misuse, modification, or wear and tear are not eligible for a refund.
How to Request a Return
To initiate a return, please follow these steps:
- Contact our Customer Support team at contact@motocrosstore.com within 30 days of receiving your order.
- Provide your order number and reason for the return.
- Follow the instructions provided to ship your item back safely to our returns center.
Please ensure that the product is packaged securely to prevent damage during transit. We recommend using a trackable shipping service.
Refund Process
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be issued to the original payment method within 7–10 business days.
- Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
- Partial refunds may be issued if the item shows signs of use beyond what is necessary to test it.
Exchanges
If you wish to exchange a product for a different size, color, or model, please contact us first. Exchanges are subject to product availability. Items returned for exchange must meet the same eligibility criteria as above.
Damaged or Defective Items
If your item arrives damaged or defective, please contact our support team within 48 hours of delivery. We will provide a replacement or full refund, including shipping costs. Proof of damage may be required for verification purposes.
Non-Returnable Items
Certain products are not eligible for return or refund, including:
- Gift cards
- Digital downloads or software
- Items marked as final sale
Contact Us
If you have any questions about our refund and returns policy, please contact our Customer Support team at contact@motocrosstore.com. We are here to ensure your satisfaction and make the process as smooth as possible.